Frequently Asked Questions
Shipping and Returns
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund, or credit.
Damaged items must be reported within 7 days of delivery for a full-refund and within 30 days for store credit. Shoot us an email at firstname.lastname@example.org and be sure to include your order number. We'll contact you ASAP with the next steps.
You can track your orders with the tracking number we emailed you after you've placed your order.
If for any reason there is an issue with shipping just contact us at email@example.com
At check-out, you will have the option to choose economy shipping which is free. You may also choose any of the other USPS or UPS expedited shipping options, which are charged at the carrier rate.
Based on what you choose, your order will arrive between 2 and 7 days after we put it in the mail. Orders are generally processed within 1 to 3 business days.
Once your order has shipped, we'll email you with a tracking number you can use to track your package in near-real-time.
Our Boston shakers, strainers, and spoons are produced by a company in the mid-West with 60+ years of experience forming stainless steel parts. The springs for our Hawthorne strainers come from a manufacturer in Pennsylvania that is second-generation family-owned. Finally, all our engraving is done by hand from a company in Missouri.
Freedom. All our tools are made from Freedom.
Okay, but really, they're made out of nearly rust proof #304 Stainless Steel. It's food safe, durable as hell, and has a matte finish that will stand the test of time.
They're coming! We're working daily with our engineers and steel shop to get them into production. If there's something in particular that you'd like to see, please let us know.
Shoot us an email any time at firstname.lastname@example.org
You shaker is made of #304 stainless steel, which - with the right care - will never rust due to a process called passivation, which also ensures your shakers are food-safe.
To clean, it's simple; use lukewarm water, soap, and a sponge or cloth (but never a steel pad). Scrub, and dry it off. Don't want to wash it by hand? Our shakers are dishwasher safe.
Had a rough night of cocktails and left your shaker out with gross, hard-to-clean, sticky residue?? No worries. Just soak it in warm water for 3-5 minutes, then wash it off. We don't recommend soaking the shaker for long periods of time.
"Oh no, I think I see some rust!" Don't worry, purchase a carton of Barkeeper's Friend , follow the instructions on the back, and your shaker will be good as new! (Also works on any cool stainless steel appliances in your home).
In the early 2000's, a country (who shall not be named) sent thousands of sheets of lead-contaminated drywall that ended up in American homes and made people sick. This same country is now producing damn near 99.9% of the barware that you see in homes and bars. We think this is a problem.
So why C&D?
The materials for our tools are sourced in the United States and then sent to American manufacturers to be made into the tools you can purchase on our website. Our partners in this endeavor are steel shops with over 40 years of experience whose care, attention to detail, and commitment to quality ensure that our products are not only safe, but built to last a life time.
We offer various payment options to process orders, and we accept all credit and debit card transactions -- please only click the “Place Order” button one time to avoid multiple authorizations.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check - even triple check - that the billing information you entered during checkout is an exact match to the information your credit card provider has on file.
This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.
For questions regarding payment, we’re happy to give you some one-on-one assistance. Just send us an email to email@example.com. Please be sure to include your order number.