FREQUENTLY ASKED QUESTIONS
I get it. Your tools are American made. So what?
In 2009, a country who shall not be named sent thousands of sheets of lead-contaminated drywall that ended up in American homes and made people sick. This same country is now producing damn near 99.9% of the barware that you see in homes and bars. We think this is a problem.
So why C&D?
The materials for our tools are sourced in the United States and then sent to American manufacturers to be made into the tools you can purchase on our website. Our partners in this endeavor are steel shops with over 40 years of experience whose care, attention to detail, and commitment to quality ensure that our products are not only safe, but built to last a life time.
Lastly, your purchase of our products will help reignite an aspect of American industry that has long been dominated for foreign imports.
Where are the rest of your bar tools?
They're coming! We're working daily with our engineers and steel shop to get them into production. If there's something in particular that you'd like to see, please let us know!
Shoot us an email any time at email@example.com
How do I clean my shaker?
You shaker is made of #304 stainless steel, which - with the right care - will never rust. Due to a process called passivation, your shakers are also completely foodsafe.
To clean, it's simple; use lukewarm water, soap, and a sponge or cloth (but never a steel pad). Scrub, and dry it off.
Had a rough night of cocktails and left your shaker out with gross, hard-to-clean, sticky residue?? No worries. Just soak it in warm water for 3-5 minutes, then wash it off. We don't recommend soaking the shaker for long periods of time
Where exactly ARE your tools made?
Our Drink Decks are sourced and engraved by a small, experienced company in Texas. Our Boston shakers are produced by a company in the mid-West with 60+ years of experience forming stainless steel parts.
What is your barware made from?
Freedom. All our tools are made of Freedom.
Okay, but really, they're made of rustproof #304 Stainless steel. It's food safe, durable as hell, and has a matte finish that will stand the test of time.
What if my product arrived damaged?
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of delivery. Shoot us an email at firstname.lastname@example.org and be sure to include your order number. We'll contact you ASAP with next steps.
What happens if there's been a delivery mishap?
You can track your orders with the tracking number that we emailed you a day or two after you've placed your order.
If for any reason there is an issue with shipping just contact us at email@example.com
How do checkout and payments work?
We use Wix payments to process our orders, and we accept all credit and debit card transactions -- please only click the “Place Order” button one time to avoid multiple authorizations.
If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.
For questions regarding payment, we’re happy to give you some one-on-one assistance. Just send us an email to firstname.lastname@example.org. Please be sure to include your order number.
How do you ship my orders?
At check-out, you will have the option to choose First-Class or Priority USPS shipping. Based on what you choose, your order will arrive between 2 and 7 days after we put it in the mail. Once your order has shipped, we'll email you with a tracking number you can use to track your package in near-real-time.
I have an APO/DPO address, but your website doesn't seem to accept it. What should I do?
As veteran-owned company, we support our service members and make every effort to make shipping available no matter where you are. If you're at a DPO or APO address and need to sent to you there, you'll see a blank in the check-out process where you can put in your APO/DPO address.
For the mandatory address fields during checkout, please ensure you list "DPO" as the city. For the rest of the fields you can put any address info, and we will update your shipping address to the APO/DPO provided by hand during our fulfillment process.
Any other shipping questions? Shoot us an email at email@example.com